Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any data you upload to our platform. We also automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, and how you interact with our services. Additionally, we may collect information from third-party sources when you integrate external data sources with our platform, always with your explicit consent and in accordance with applicable data protection laws.

We use your personal information to provide, maintain, and improve our services, including processing your analytics requests, generating insights, and delivering reports. We also use this information to communicate with you about your account, provide customer support, and send important service updates. With your consent, we may use your information to send marketing communications about new features and services that may interest you. We analyze usage patterns to improve our platform's performance and develop new features, but this analysis is conducted using aggregated, anonymized data that cannot identify individual users.

Your data is stored on secure cloud infrastructure provided by leading cloud service providers with SOC 2 Type II certification. We implement multiple layers of security including encryption at rest and in transit, regular security audits, and strict access controls. Data is replicated across multiple geographic regions to ensure availability and disaster recovery. We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, and we will process such requests in accordance with applicable laws and our data retention policies.

You have the right to access, update, correct, or delete your personal information at any time through your account settings or by contacting us directly. You can also request a copy of your data in a portable format and object to certain types of processing. If you're in the European Union, you have additional rights under GDPR including the right to data portability and the right to lodge a complaint with supervisory authorities. We will respond to all rights requests within 30 days and provide clear information about any actions taken. You can also opt out of marketing communications at any time using the unsubscribe link in our emails.

We work with trusted third-party service providers to deliver our services, including cloud hosting providers, payment processors, and customer support tools. These providers are contractually bound to protect your information and use it only for the specific services they provide to us. We do not sell, rent, or share your personal information with third parties for their marketing purposes. When you integrate third-party data sources with our platform, we act as a data processor and handle your data according to your instructions and our data processing agreements. We regularly audit our third-party providers to ensure they maintain appropriate security and privacy standards.

We implement industry-leading security measures to protect your data, including end-to-end encryption, multi-factor authentication, role-based access controls, and regular security assessments. Our security team monitors for threats 24/7 and maintains incident response procedures to quickly address any security issues. We conduct regular penetration testing and vulnerability assessments to identify and address potential security risks. All employees undergo security training and are bound by confidentiality agreements. We maintain certifications including SOC 2 Type II, ISO 27001, and comply with industry-specific regulations such as HIPAA for healthcare customers.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. Parents and guardians who believe their child has provided us with personal information should contact us immediately. We encourage parents to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information through our services without parental permission.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email and prominently display a notice on our website at least 30 days before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy. The date of the most recent update is indicated at the top of this policy.